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Feb292012

03:07:34 am

Answering Services Aren't Just For Doctors

When you try to reach your physician's office after hours, there's a high probability you are speaking with a phone answering service.

These types of companies are really common in the healthcare industry because people often have things they need addressed when the business isn't open.

However, medical offices aren't the only kind of business that can make use of a telephone answering service. In fact, many different kinds of businesses can find more success by having another company handle their calls after hours. Read more about business answering service here.

A small business answering service is a company that handles phone answering for a variety of different small businesses. They work as an division of the company they are working for, answering the calls in their name.

As stated previously, telephone answering services for small businesses work for a variety of companies, including HVAC technicians, technology support firms, plumbing contractors, property management companies, and more.

By using the service to answer their calls, they can better serve their customers and earn business when their regular office is closed.

Here is great example using an HVAC contractor:

The HVAC company leaves the office at 5. But at 6 p.m., one of their customers loses their furnace. It is the middle of winter. What are their choices? Well typically they would pick up the Yellow Pages and find someone open 24-7. However, since they already have a relationship with a HVAC company, they'd rather work with them. So they contact the company telephone numbernumber and hope to reach someone.

If the business uses a telephone answering provider, a live person will answer that call and relay the caller's information to a technician. The customer will be happy and the business will earn more money.

Other HVAC companies, even some who say they operate 24-7, use voicemail to communicate after hours. That means that when a customer calls, they have to leave a message and hope that they are contacted. There is no assurance that the matter will be taken care of, so they end up calling another company. Check out this to know more about small business answering service .

As this one small example points out, having a telephone answering service makes a big different. People expect to speak to someone directly when they need help, and if they can't reach someone, they move on. With a business answering service, you can always be there.

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